Responsibilities:
· Process requests and incidents from a queue-based system covering a broad range of IT systems
· Provide operational support for IAM processes utilizing Active Directory Users and Computer, CyberArk, Sudo, BoKS, SQL Studio, etc…
· Develop reporting and metrics to measure the service and identify potential risks
· Perform analysis of queue metrics to identify trends and improve processes
· Define requirements and data flows to automate operationalized tasks
· Assist with onboarding new applications and platforms to centralize IAM services
· Assist in the development of new access models for newly centralized applications and platforms
· Escalate “out of normal process” issues to SMEs and Management
· Utilize various toolsets, including PowerShell scripts, to process tasks
· Perform on-call duties for 24hr support model
· Tracking and documentation of projects related to specified area utilizing tools such as Jira, MS Teams
· Documenting and Maintaining SOPs and/or processes
· SN Form Enhancement and Process Workflows
· Stay knowledgeable of company and industry security standards Required Skills:
· 3+ years of relevant work experience
· Some college training or experience in an identity and access management role
· 3+ years of experience with Active Directory, UNIX, and Database tools and concepts
· 3+ years of experience with Ticket tracking systems and Microsoft Office products
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
· Ability to quickly absorb information and adapt to an ever changing environment
· Strong documentation and problem solving skills
· Strong desire to learn and be a contributing member of a team Desired Skills (Preferred not required):
· Four year degree preferred · Experience with Powershell, Bash, Perl, and other scripting languages